Refund policy
Return & Refund Policy
Last updated: September 5, 2026
At Ayotgc, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging where applicable
- Accompanied by all accessories, manuals, and other items originally supplied with the product
- In a condition that allows the item to be resold, unless the item is defective or damaged
Items that are used, damaged, altered, or not in their original condition may not be eligible for a return, except where the issue is due to a defect, damage, or another issue covered by your statutory rights.
2. Statutory Cancellation Rights
For most online consumer purchases in the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
These statutory rights apply in accordance with applicable UK consumer protection law and are separate from our additional 30-day return policy.
Where statutory cancellation rights apply, refunds will be handled in accordance with the applicable legal requirements.
3. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Personalized or custom-made products
- Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been opened
- Products that have been used, damaged, or altered after delivery, unless the issue is due to a defect or damage
- This does not affect any statutory consumer rights that cannot legally be excluded.
4. How to Initiate a Return
To start a return, please contact us within 30 days of receiving your order:
- Email: jasonmyersyo471@gmail.com
- Phone: +44 7700 900981
- Address: 2 Zamek Close, Bournemouth, England BH11 9EP, United Kingdom
Please provide your order number and the reason for your return. If your item is damaged, defective, or incorrect, please also provide clear photographs where applicable.
Once your return is approved, we will provide you with instructions on how to send your item back.
Please do not send a return to our store address unless we have specifically instructed you to do so.
5. Return Shipping
Eligible returns can be returned by mail.
Return shipping is provided free of charge for eligible returns. A return label will be included in the package or provided to you with the return instructions, as applicable.
There are no restocking fees for eligible returns.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed within 5 business days and automatically applied to your original payment method.
Please note that your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.
Where a statutory refund is required under applicable UK law, we will process the refund within the legally required timeframe.
7. Original Delivery Charges
Where you exercise a statutory cancellation right, applicable UK law may require us to refund the cost of standard delivery. If you selected a more expensive delivery option, we generally only need to refund the amount equivalent to the least expensive standard delivery option available.
This section does not affect any statutory rights you may have.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide your order number and, where applicable, clear photographs showing the product and the issue.
Once the claim has been reviewed and confirmed, we may provide an appropriate solution, which can include a replacement, repair, or full refund depending on the circumstances and your legal rights.
Where a product is faulty, not as described, or otherwise fails to meet applicable legal requirements, your statutory consumer rights remain unaffected.
9. Exchanges
We accept exchanges where applicable.
If you would like to exchange an eligible product, please contact us at jasonmyersyo471@gmail.com or +44 7700 900981.
Exchange requests are subject to product availability and applicable consumer rights.
10. Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before dispatch. If the order has already been dispatched, the applicable cancellation and return procedure will apply.
11. Late or Missing Refunds
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:
- Check your bank account or card statement again.
- Contact your bank or card issuer.
- Contact your payment provider if applicable.
- If you still cannot locate the refund, contact us at jasonmyersyo471@gmail.com or +44 7700 900981.
12. Consumer Rights
Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer protection law.
Consumers may have additional rights where goods are faulty, not as described, or do not meet the requirements applicable to consumer purchases.
13. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Ayotgc
2 Zamek Close
Bournemouth, England
BH11 9EP
United Kingdom
Email: jasonmyersyo471@gmail.com
Phone: +44 7700 900981